Privacy policy
Definitions
Internet project omoikiri.kz (next – URL, «we») takes the issue of confidentiality of information of its customers and site visitors seriously omoikiri.kz (next – «you», «site visitors»). We call personalized information that contains personal data (for example: full name, username or company name) of the site visitor, as well as information about the actions you perform on the site URL. (for example: ordering a site visitor with their contact information). We call anonymous data that cannot be uniquely identified with a specific site visitor (for example: site traffic statistics).
Use of information
We use the personalized information of a particular site visitor solely to ensure high-quality provision of services and their accounting. We do not disclose the personalized data of some site URL visitors to other site visitors. We never publish personalized information in the public domain and do not share it with third parties. The only exceptions are situations where the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services.
Links
The omoikiri website.kz may contain links to other sites unrelated to our company and owned by third parties. We are not responsible for the accuracy, completeness and reliability of information posted on third-party sites, and we do not undertake any obligations to maintain the confidentiality of information left by you on such sites.
Limitation of liability
We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in case of exposure to factors beyond our control, the result of which will be the disclosure of information. The omoikiri website.kz and all information posted on it are presented on an «as is» basis without any guarantees. We are not responsible for adverse consequences, as well as for any losses caused as a result of restricting access to the URL site or as a result of visiting the site and using the information posted on it.
Contacts
For questions regarding this policy, please contact buke@bk.ru
ТОО «Tomi Qaz»,
БИН: 190840029112
Legal address: Astana, Zhanibek str., Kerey khandar 28,K8
ИИК: KZ 788562203115575138
АО "Банк Центр Кредит"
БИК: KCJBKZKX
Information about online payments
9.1. Our website is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Product or service, a secure window will open with the payment page of the CloudPayments processing center, where you need to enter your bank card details. The 3-D Secure protocol is used for additional authentication of the cardholder. If your issuing Bank supports this technology, you will be redirected to its server for additional identification. Please check with the Bank that issued your bank card for information about the rules and methods of additional identification. 9.2. The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of confidentiality and security of payment, for this purpose the most up-to-date methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered in a secure window on the CloudPayments payment page.
9.3. In the fields on the payment page, you must enter the card number, cardholder's name, card expiration date, and a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.
9.4.CVV2/CVC2 is a three-digit security code located on the back of the card. Next, the page of your issuing bank will open in the same window to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, then you should contact your issuing bank. 9.5. 3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
9.3. In the fields on the payment page, you must enter the card number, cardholder's name, card expiration date, and a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.
9.4.CVV2/CVC2 is a three-digit security code located on the back of the card. Next, the page of your issuing bank will open in the same window to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, then you should contact your issuing bank. 9.5. 3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Guarantees of safety
10.1. The CloudPayments processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further information transfer takes place over closed banking networks with the highest level of reliability.
10.2. CloudPayments does not transfer your card data to us or other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
10.3. If you have any questions about the completed payment, you can contact the customer support service of the payment service by e-mail support@cloudpayments.kz .
10.2. CloudPayments does not transfer your card data to us or other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
10.3. If you have any questions about the completed payment, you can contact the customer support service of the payment service by e-mail support@cloudpayments.kz .
Online payment security
11.1. The personal information provided by you (name, address, phone number, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.
11.2. We recommend that you check that your browser is secure enough to make payments online on a special page.
11.3. The security of online payment processing is guaranteed by CloudPayments Kazakhstan LLP.
11.4. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, specialized security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.
11.5. Payment by payment cards is safe because: • The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since these data are not stored on the authorization server and cannot be stolen. The buyer enters his payment data directly in the CloudPayments authorization system, and not on the online store's website, therefore, the payment details of the buyer's card will not be available to third parties.
11.2. We recommend that you check that your browser is secure enough to make payments online on a special page.
11.3. The security of online payment processing is guaranteed by CloudPayments Kazakhstan LLP.
11.4. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, specialized security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.
11.5. Payment by payment cards is safe because: • The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since these data are not stored on the authorization server and cannot be stolen. The buyer enters his payment data directly in the CloudPayments authorization system, and not on the online store's website, therefore, the payment details of the buyer's card will not be available to third parties.
Delivery of goods
12.1. The methods, procedure and terms of delivery of the goods are indicated on the website in the section "Payment, Delivery".
12.2. The transfer of ownership and the risk of accidental loss, loss or damage of the goods passes to the Buyer from the moment of payment and transfer of the goods to the Buyer at the place of performance of the contract.
12.3. Upon delivery, the goods are handed over to the Buyer. 12.4. The Buyer is obliged to accept the goods in terms of quantity and assortment at the time of acceptance.
12.5. Upon receipt of the goods, the Buyer has the right, in the presence of a representative of the Seller (carrier), to check its compliance with the consignment note, to verify the quantity, quality, completeness of the goods by the name of the goods. Upon receipt of the goods, the buyer is obliged to sign the buyer's Order, confirming with his signature that he has no complaints about the appearance and completeness of the goods.
12.6. The Buyer understands and agrees that: delivery – this is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the time of receipt of the Goods and payment for it.
12.2. The transfer of ownership and the risk of accidental loss, loss or damage of the goods passes to the Buyer from the moment of payment and transfer of the goods to the Buyer at the place of performance of the contract.
12.3. Upon delivery, the goods are handed over to the Buyer. 12.4. The Buyer is obliged to accept the goods in terms of quantity and assortment at the time of acceptance.
12.5. Upon receipt of the goods, the Buyer has the right, in the presence of a representative of the Seller (carrier), to check its compliance with the consignment note, to verify the quantity, quality, completeness of the goods by the name of the goods. Upon receipt of the goods, the buyer is obliged to sign the buyer's Order, confirming with his signature that he has no complaints about the appearance and completeness of the goods.
12.6. The Buyer understands and agrees that: delivery – this is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the time of receipt of the Goods and payment for it.
Product guarantees
13.1. The warranty period for the product is indicated in the product passport.
13.2. The buyer has the right to return the goods of proper quality if they were not in use, their presentation, consumer properties, seals, labels, as well as a document confirming the purchase of the goods, are preserved within fourteen calendar days from the date of purchase of the goods.
13.3. Claims to the quality of the purchased Goods that arose after receipt and payment of the Goods are considered in accordance with the Law of the Republic of Kazakhstan "On Consumer Protection" and the warranty obligations of the Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for warranty service or replacement, and does not make it possible to carry out warranty service or replacement of Goods by visiting the Buyer.
13.2. The buyer has the right to return the goods of proper quality if they were not in use, their presentation, consumer properties, seals, labels, as well as a document confirming the purchase of the goods, are preserved within fourteen calendar days from the date of purchase of the goods.
13.3. Claims to the quality of the purchased Goods that arose after receipt and payment of the Goods are considered in accordance with the Law of the Republic of Kazakhstan "On Consumer Protection" and the warranty obligations of the Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for warranty service or replacement, and does not make it possible to carry out warranty service or replacement of Goods by visiting the Buyer.
Refund of funds
14.1. When making an online payment using payment cards, a cash refund is not allowed. The refund procedure is governed by the rules of international payment systems:
14.1.1. The consumer has the right to refuse the product at any time before its transfer, after the transfer of the product, the refusal must be issued within 14 days;
14.1.2. The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
14.1.3. The consumer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the person purchasing it;
14.1.4. In case of refusal of the goods by the consumer, the seller must return to him the amount of money paid by the consumer, no later than ten days after the date of the consumer's submission of the relevant claim.
14.2. To refund funds to a bank card, you must fill out an Application for a refund, which is sent by the company to the email address upon request, and send it along with a copy of the identity document to the address buke@bk.ru ;
14.3. The refund will be made to the bank card within 3-7 business days from the date of receipt of the Application for a refund by the Company.
14.4. To refund funds for transactions carried out with errors, you must submit a written application and attach a copy of your identity document and receipts/receipts confirming the erroneous debit. This application must be sent to buke@bk.ru
14.5. The refund amount will be equal to the purchase amount. The period for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays / weekends.
14.1.1. The consumer has the right to refuse the product at any time before its transfer, after the transfer of the product, the refusal must be issued within 14 days;
14.1.2. The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
14.1.3. The consumer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the person purchasing it;
14.1.4. In case of refusal of the goods by the consumer, the seller must return to him the amount of money paid by the consumer, no later than ten days after the date of the consumer's submission of the relevant claim.
14.2. To refund funds to a bank card, you must fill out an Application for a refund, which is sent by the company to the email address upon request, and send it along with a copy of the identity document to the address buke@bk.ru ;
14.3. The refund will be made to the bank card within 3-7 business days from the date of receipt of the Application for a refund by the Company.
14.4. To refund funds for transactions carried out with errors, you must submit a written application and attach a copy of your identity document and receipts/receipts confirming the erroneous debit. This application must be sent to buke@bk.ru
14.5. The refund amount will be equal to the purchase amount. The period for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays / weekends.
Cases of refusal to make a payment
The bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing Bank;
There are not enough funds to pay on a bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card;
the bank card data was entered incorrectly;
the bank card expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.
There are not enough funds to pay on a bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card;
the bank card data was entered incorrectly;
the bank card expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.
For payment by bank card and other issues related to the operation of the site, you can contact the following phone numbers:
+7-701-536-88-99
+7-701-536-88-99